Who is Deliverect?
Deliverect is a rapidly growing software startup with the mission of simplifying the online delivery process for restaurants. The Belgian-based company was co-founded by Zhong Xu and Jan Hollez in April 2018, and has quickly grown to 5 international offices, more than 80 employees, and over 2 million orders processed. The company also recently announced a Series B funding round led by OMERS Ventures.
About the role
We are looking for a Technical Writer to join our team! As a Technical Writer, you will be responsible for producing high-quality and understandable documentation with the goal to improve the success of our customers with Deliverect.
- Communicate with developers and customer success to understand product details
- Create and maintain the information architecture of our help center
- Make high-quality documentation that meets standards, is appropriate and easy to use
- Produce and distribute tutorials to help end-users use Deliverect.
- Actively drive adoption of our self-service channels and come up with new ways to help users find answers easily
What we offer
- An early position in a high-growth, international startup with strong growth plans for North America.
- Competitive compensation and stock option plans.
- Lively and open company culture with flat hierarchies and short chains of command.
- Lots of transparency on company vision, strategy, roadmap and finances.
- High level of responsibility with plenty of leeway to do what is needed to obtain our goals.
- International team, wide array of nationalities, and regular company/team events.
- Work alongside veteran entrepreneurs looking to disrupt the world of hospitality tech once again!
- Excellent written skills in English
- 1-3 years of technical writing experience
- Experience in a software as a service company is a plus
- Proven ability to convert knowledge into usable materials
- A demonstrated eagerness to help others grow
- Eagerness to identify opportunities to improve our documentation standards and processes
- Strong cross-functional coordination and relationship-building skills
- Customer-centric and a proactive mindset
- HTML, CSS, video creation and/or production, & Google Analytics experience is a plus