Technical writer

Job description


Who is Deliverect?

Deliverect is a rapidly growing software startup with the mission of simplifying the online delivery process for restaurants. The Belgian-based company was co-founded by Zhong Xu and Jan Hollez in April 2018, and has quickly grown to 5 international offices, more than 80 employees, and over 2 million orders processed. The company also recently announced a Series B funding round led by OMERS Ventures.



About the role

We are looking for a Technical Writer to join our team! As a Technical Writer, you will be responsible for producing high-quality and understandable documentation with the goal to improve the success of our customers with Deliverect.


responsibility

  • Communicate with developers and customer success to understand product details
  • Create and maintain the information architecture of our help center
  • Make high-quality documentation that meets standards, is appropriate and easy to use
  • Produce and distribute tutorials to help end-users use Deliverect.
  • Actively drive adoption of our self-service channels and come up with new ways to help users find answers easily


What we offer

  • An early position in a high-growth, international startup with strong growth plans for North America.
  • Competitive compensation and stock option plans.
  • Lively and open company culture with flat hierarchies and short chains of command.
  • Lots of transparency on company vision, strategy, roadmap and finances.
  • High level of responsibility with plenty of leeway to do what is needed to obtain our goals.
  • International team, wide array of nationalities, and regular company/team events.
  • Work alongside veteran entrepreneurs looking to disrupt the world of hospitality tech once again!


    Job requirements

    • Excellent written skills in English
    • 1-3 years of technical writing experience
    • Experience in a software as a service company is a plus
    • Proven ability to convert knowledge into usable materials
    • A demonstrated eagerness to help others grow
    • Eagerness to identify opportunities to improve our documentation standards and processes
    • Strong cross-functional coordination and relationship-building skills
    • Customer-centric and a proactive mindset
    • HTML, CSS, video creation and/or production, & Google Analytics experience is a plus