Who is Deliverect?
Deliverect is in hyper-growth! We are a SaaS company that aims to simplify online order management for business owners around the world. From local diners to multinational chains, Deliverect offers cutting edge software to simplify the lives of our customers. The organisation is Belgium-based, founded in April 2018, and currently operating in 11 countries and has just been named as a Soonicorn company.
At Deliverect, we are ambitious and innovative, raising the bar, taking ownership of everything we do and celebrating our success with the entire team. We value open communication,respect and creative thinking. We surround ourselves with a squad of talented people from all over the world, who all work together to our one vision of delivering the first burger to the moon! If this sounds like the kind environment for you then you may be what we are looking for!
Reason for the role:
To support our expansion we are looking for a Technical Account Manager in our offices in Mexico. As a Technical Account Manager, you are in direct contact with our international customers, delivery channels and resellers (Point of Sales Vendors)
You provide our partners with important product information on our Delivery platform and provide support with technical or other questions concerning our product. You are responsible for the technical implementation of our large customers and partners and accompany them at the highest level through the first application steps with our product. Not only the customer contact will be important in this position, but also the coordination especially with our enterprise sales team and the customer success team.
The customer needs are very important to you and you will be able to offer a truly service-oriented approach with the customer at the centre. Always aiming to provide an exceptional customer experience
You will take care of our midsize and enterprise customers including partners, always ensuring that the full potential of the Deliverect proposition can be utilised
You will manage multiple stakeholders, customers and projects in parallel
You can handle complex implementation processes with the utmost of care, keeping a close eye on the specified KPIs where applicable
You will be responsible for describing and escalating bugs through the appropriate internal channels, always keeping external and internal stakeholders informed
You will become familiar with our service processes and you will also support efforts to constantly develop and improve these internally and externally
You will quickly familiarize yourself with new and technically complex issues, always prioritising
Once a customer is operational you will also plan further account follow ups with respect to quarterly goals, usage and where possible expanding the Deliverect footprint with the customer
What we offer
A very exciting position in close collaboration with a highly professional team
High level of responsibility and autonomy
International team with lot of different nationalities and regular company & team events
Lively and open company culture with flat hierarchies and short chains of command
A market-leading and cutting-edge Delivery software (SaaS) with an exciting & international customer base
One of the most exciting start-ups in the food tech industry led by veteran entrepreneurs ready to disrupt the Hospitality world once again!
Lastly, a really fun place to work with plenty of scope for future career growth
Ideally a proven track record of Technical Account Management or relevant experience
University degree and relevant professional experience at a B2B/SaaS software company is desirable, not a must have, proven relatable experience is also welcomed
Experience within hospitality ( food/retail), online marketing or/and e-commerce is preferred
A Team player with great interpersonal and communication skills
Excellent time-management skills and problem-solving skills
Highly autonomous and self starter
You will have experience with G Suite.
Previous experience with Hubspot and ZenDesk would be useful, or similar CRM and ticketing tools
You are open to new ideas and approaches
You are quick to think on your feet and will view issues and problems as opportunities
Knowledge of REST API’s, webhooks and token authentication is useful, hands on better
Previous experience, ideally technical experience with POS platforms would be beneficial