Support Agents - French, Dutch and Spanish Speaking
Job description
Who is Deliverect?
Deliverect is a rapidly growing software startup with the mission of simplifying the online delivery process for restaurants. The Belgian-based company was co-founded by Zhong Xu and Jan Hollez in April 2018, and has quickly grown to 5 international offices, more than 130+ employees, and over 2 million orders processed. The company also recently announced a Series B funding round led by OMERS Ventures.
We have expanded significantly in the last couple of months, and with that so have questions of our existing customers. We continuously build in new features, and expand our platform to satisfy the needs of our customers.
You will be the first contact for our customers and answer their commercial and technical questions. You are customer oriented, you have strong communication skills and you feel at home in a fast growing and evolving environment.
If you are eager to take part in our company and play a key role in the growth of Deliverect, this job might be for you!
What is the role all about?
- You aim for high customer satisfaction; you have a deep curiosity to understand your customers, their motivations and needs and how to approach ensuring their success
- You maintain in close communication with customers, whether it’s by phone, by mail, by video call, by on site visits,.. You make it work and solve their toughest challenges.
- You strive to help solve the challenges customers are facing as fast as possible
- You are able to efficiently identify the cause of any issues, and are able to present a suitable solution
- You cooperate with the onboarding team, and development team to optimise the customer experience
What we offer
- International team with lot of different nationalities and regular company & team events
- Lively and open company culture with flat hierarchies and short chains of command
- A market-leading and cutting-edge Delivery software (SaaS) with an exciting & international customer base
- One of the most exciting start-ups in Europe led by veteran entrepreneurs ready to disrupt the Hospitality world once again!
- Fresh fruit, a fridge and freezer filled with food, various types of cereal, coffee, tea and Friday drinks
Job requirements
- You can speak English fluently, along side either Spanish or French
- Minimum 1-2 years of experience in a technical supporting role
- You are able to deal with high volumes of questions coming from customers and partners;
- You are customer-oriented and can keep calm during stressful situations
- You can work independently and know how to prioritise and problem solve
- You are interested in the digital world (software/mobile) and have the ability to work cross-functionally in a fast-paced startup environment
- Demonstrable experience in tech support or customer care is a plus
- Preferably immediately available
We enjoy a few beers together on Friday night. We believe in work hard, play hard mentality where jokes and good laughs at the workplace are part of our culture! Become part of our amazing and international team and join Deliverect today
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