Partner Program Manager

Job description

Who is Deliverect?

Deliverect is a fast-growing Software as a Service (SaaS) startup that aims to simplify the online delivery process for restaurants. The Ghent-based company was co-founded by Zhong Xu and Jan Hollez in April 2018 and now has more than 180+ employees. Deliverect has developed an amazing Delivery services aggregation platform that connects all food ordering and delivery channels for restaurants and is about to massively disrupt the hospitality sector.

As a Partner Program Manager you are responsible for the success of Deliverect's whitelabel and reseller programs. Your focus will managing the relationship with a small number of partners who sell, bill, onboard and support our platform, all while putting in place the programs and systems that will allow for scaling. Your core KPIs will be location growth and churn rates for your whitelabel partners.


  • Project managing the rollout of new whitelabel partners, which includes coordination of sales enablement, billing, onboarding & support training, product
  • Collaborating with the Deliverect Product team to ensure integration success with whitelabel partner.
  • Writing internal and external documentation and running subsequent training on the whitelabel partnership workflows.
  • Training the whitelabel partner-customer success & support teams to enable their duty of onboarding and supporting the Deliverect platform.
  • Identifying and aligning with key stakeholders within the whitelabel partnership through regular check-in meetings.
  • Establish production KPIs and conduct quality assessments
  • Monitor daily operations and address potential issues when they arise
  • Monitor financial data and recommend solutions that will improve profitability
  • Take into account the needs of external and internal stakeholders and incorporate them into a new strategic plan

What we offer

  • A very exciting position in close collaboration with a highly professional team
  • High level of responsibility with plenty of leeway
  • International team with a lot of different nationalities and regular company & team events
  • Lively and open company culture with flat hierarchies and short chains of command
  • A market-leading and cutting-edge Delivery software (SaaS) with an exciting & international customer base
  • One of the most exciting start-ups led by veteran entrepreneurs ready to disrupt the Hospitality world once again!
  • Full benefits package

Job requirements

  • Experience in the industry of retail and SAAS software or fintech.
  • Experience with databases and project management software
  • Capable of grasping and utilizing complex ideas and strategies 
  • Experience with databases and project management software
  • The ability to interpret financial data and allocate budgets
  • You have a high level of competence and the ability to present and position yourself professionally and empathically.
  • You can approach new prospects, transform them into satisfied customers.
  • You are convincing with professional communication and negotiation skills
  • You work in a structured, organized, and goal-oriented way.
  • Your entrepreneurial and analytical thinking, as well as your experience, will provide you with the foundation for a successful career at Deliverect.