Integrations and API Specialist (English + French Language Fluency)

Job description

Who are we?

Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 45 million orders completed, operating in 11 countries and rising.

We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.

With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.

Who we work with: Food delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local independent takeaway too!

Our People: Located in our hubs across Europe, North America, South America, Australia and the Middle East we currently have over 250 people and are growing rapidly.

How you will contribute to our mission:

We have expanded significantly in the last couple of months, not only in terms of customer base, but surely also in terms of (integrating) partners. Our integrations are strategically important for driving businesses and long term growth.

APIs are at the centre of our products and services today. For us, the satisfaction of our clients and partners is everything. We want their queries to be handled in the most efficient way. External partners and third-party developers all around the world are namely building business and services relying on those APIs, performing a lot of calls a day against our public API.

The Integrations and API Specialist will help our English/French-speaking partners as they build business-critical applications on Deliverect’s API. You will represent the business as you manage and resolve technical enquiries from a global API Developer community.  You'll also collaborate directly with our engineers to ensure that customer issues are resolved efficiently. You will communicate with customers about their issue and conduct technical investigations, troubleshoot and cooperate with our internal and external technical development team.

Thanks to user feedback and analysis of the main recurring issues, you will be driving the strategy around the development and enhancement of our API ecosystem and our support materials (developer help centre, documentation and guides). Responsibilities include:

  • Maintain, adjust, rethink the Deliverect integration components

  • Write code samples, tutorials, and technical articles for the developer community

  • Proactively handle issues with integrations, contacting and communicating with our partners from SMB to Enterprise companies around the world every day

  • Support projects that improve processes and customer experience

  • Manage and improve the certification process for partners

  • Be the go-to API contact for our Deliverect partners 

Job requirements

Skills you'll need

Fluency in both English and French language, written and verbal

Ability to solve technical problems efficiently 

Demonstrable ability to provide great customer support

Proven API experience; thorough understanding of how APIs work

Familiarity with HTTP protocol, REST API and OAuth2

The ability to read JSON files is beneficial but not essential

What we offer

  • All our employees receive stock options

  • We want to support everyone. We offer flexibility around working hours, locations and office days.

  • Diverse international team; regular company and team events

  • Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress

  • Constantly innovating product with weekly releases, constant new features and incremental optimisations

  • An early position in a scaling international startup with strong growth plans

  • Be a part of solving some of the biggest challenges facing the global food tech market

Want to join our rocket ship? Apply now.

We value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating all applicants fairly and equally. If you need any support during our recruitment process, please get in touch [email protected]