Customer success - Beta Integrations (Technical Customer Success) - Toronto

Job description

Who are we?

Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 45 million orders completed, operating in 11 countries and rising.

We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.

With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.

Who we work with: Food delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local independent takeaway too!

Our People: Located in our hubs across Europe, North America, South America, Australia and the Middle East we currently have over 250 people and are growing rapidly.

How you will contribute to our mission:

The technical customer success (TCS) team is vital to the growth of Deliverect, growth which is amongst others, driven by partners. As a TCS, you will be the main point of contact when any new integrations with existing customers working with Deliverect. In the role, the interaction with the Partners is also key, as they are putting their trust in us with their customers, to ensure the start of a strong relationship in the partnership.  You will be responsible for a range

Onboard the first customers with recently certified integrations, varying from POS, channel, fulfilment and Integrations

Ownership of relationships: be the main point of contact for these customers and also our partners

Communicate with a range of partners, customers and teams including integration status, onboarding etc.
Share your insights with API specialists and developers so they can build building the smoothest integration customer journey

Document best practice in our integration to optimise our process for quicker, smoother onboarding 
Develop your technical understanding so you can actively support customers and become the voice of our partners and customers

What we offer

  • All our employees receive stock options

  • We want to support everyone. We offer flexibility around working hours, locations and office days.

  • Diverse international team; regular company and team events

  • Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress

  • Constantly innovating product with weekly releases, constant new features and incremental optimisations

  • An early position in a scaling international startup with strong growth plans

  • Be a part of solving some of the biggest challenges facing the global food tech market

Job requirements

Job Requirements

  • 1-3 years+ of experience in a customer support/success role
  • Familiarity with providing technical support and able to provide examples; willingness to dive deeper into our technology and master our product
  • Communication skills - aligning customers and partners 
  • Solution-focused
  • Outstanding relationship-building skills and strong customer service aptitude with a high degree of responsiveness
  • Customer-centric and proactive team player that possesses an empathy to drive customer loyalty
  • Comfortable working in time critical situations and in a high paced environment

Want to join our rocket ship? Apply now.

We value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating all applicants fairly and equally. If you need any support during our recruitment process, please get in touch [email protected]