Customer success - Beta Integrations (Technical Customer Success) - Ghent

Job description

Who are we?

Deliverect is in hyper-growth! As a global SaaS Soonicorn, our mission is to be the backbone of on-demand food, with over 45 million orders completed, operating in 11 countries and rising.

We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.

With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.

Who we work with: Food delivery platforms such as Deliveroo, Uber Eats, Doordash, Delivery Hero and customers such as Taco Bell, Burger King, KFC, Unilever and your local independent takeaway too!

Our People: Located in our hubs across Europe, North America, South America, Australia and the Middle East we currently have over 250 people and are growing rapidly.

How you will contribute to our mission:

The Customer success - Beta Integrations (Technical Customer Success) team is vital to the growth of Deliverect, growth which is amongst others, driven by partners. You will be the main point of contact when any new integrations with existing customers. In the role, the interaction with the Partners is also key, as they are putting their trust in us with their customers, to ensure the start of a strong relationship in the partnership.

You'll be responsible for onboarding the first customers with recently certified integrations, varying from POS, channel, fulfilment and integrations. As the main point of contact for these customers, and also for our partners, you will take ownership of the relationships with the partners and the customers, acting as a technical point of escalation for all customers. We will support you in understanding our product and help you develop your technical knowledge; you just need the appetite to learn!

Communication is central to the role; with partners, customers and your colleagues, from integration status updates to onboarding and process improvements. You'll help our API specialists and developers understand customer pain points, so they can improve the integration journey. You'll help identify the specifics of the integration and document best practice, so we can optimise our process for a quicker and smoother customer onboarding.

What we offer

  • All our employees receive stock options

  • We want to support everyone. We offer flexibility around working hours, locations and office days.

  • Diverse international team; regular company and team events

  • Transparency and visibility including a weekly company sprint on vision, strategy, roadmap and progress

  • Constantly innovating product with weekly releases, constant new features and incremental optimisations

  • An early position in a scaling international startup with strong growth plans

  • Be a part of solving some of the biggest challenges facing the global food tech market

Job requirements

Skills you'll need

  • 1-3 years+ of experience in a customer support/success role
  • Customer centric with real examples of providing proactive customer support 
  • Willingness to learn, dive deeper into our technology and master our product
  • Communication skills - aligning customers and partners 
  • Solution-focused able to investigate what is going wrong, but also what could go wrong with our implementations
  • Outstanding relationship-building skills and strong customer service aptitude with a high degree of responsiveness
  • Comfortable working in time critical situations and in a high paced environment

Want to join our rocket ship? Apply now.

We value strength from diversity, embracing our differences by working together within a safe and inclusive working environment. You are welcome at Deliverect for who you are, no matter where you come from or what you look like. Our workplace is for everyone. We are committed to treating all applicants fairly and equally. If you need any support during our recruitment process, please get in touch [email protected]